Returns & Delivery

Returns

UNWANTED ITEMS

If you change your mind, or are unhappy with your purchase, you can return your Badaptor to us in its original, unused condition within 30 days for a full refund. Just email our sales team before returning your item, so they can start the process.

When sending a Badaptor back to us, please be aware that we’re unable to accept responsibility for any further damage or loss that may occur in transit. For this reason, please make sure it is properly packed before sending it back to us.

If the returned item is found to be damaged or requires repackaging, these costs will be deducted from any refund.

DAMAGE OR LOSS IN TRANSIT

If you take delivery of your order and find that it’s been damaged in transit, or that part of your order is missing, let us know as soon as possible (no later than 5 working days after receipt).

Once you’ve notified our sales team, damaged Badaptors can be returned to us within 30 calendar days for a refund or exchange.

If anything is missing from your order, or it hasn’t delivered, let us know as soon as possible.  We will provide a tracking number and make every effort to assure the safe arrival of the purchased items.

FAULTY ITEMS

If you’ve received your Badaptor, and it doesn’t work, don’t worry. All of our Badaptors are covered against faulty manufacture. Let our sales team know within 30 days of receipt, and you can then send it back to us for a refund or replacement.

When sending a Badaptor back to us, please be aware that we’re unable to accept any responsibility for any further damage or loss that may occur in transit. For this reason, please make sure it is properly packed before sending it back to us.

Delivery

WITHIN THE UNITED STATES

Within the United States:  All orders will be shipped via the United States Post Office within three business days from order placement.  (unless otherwise agreed with the customer). 

This date is calculated from the date payment is received.  Our prices do not include local sales tax, but can based on the promotional language of the item offered, include standard shipping.

OUTSIDE OF THE UNITED STATES AND ITS TERRITORIES

Shipment arrangements and charges will be agreed with the customer prior to order completion.

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